Delivery Policy

At Let’s Talk Marketing we recognise the time value of print and the need to despatch on time and the responsibility we have to ensure that we achieve your deadlines. Everyone at Let’s Talk Marketing is dedicated to ensuring that every job we do is completed on time. For us, being late is simply unacceptable. We are unique among print companies in offering a DOUBLE CREDIT GUARANTEE on turnaround time for all our products.

We offer various Service Levels:


Express
As standard all our work is handled at express speed. We show express turnaround times for each product in the pricing pages of the website. Please Note: The turnaround times quoted include the day you order only if the origination and payment arrives complete before 11.00am. If we fail to despatch your printing or don’t have it ready in the quoted time we will supply the work and DOUBLE CREDIT the amount paid for the print element of the job. (This is applied as a credit to your Let’s Talk Marketing account for use against future orders).

Express Plus
For a 50% premium over our Express turnaround rates we will despatch in half the express time – that’s just two working days from order for Full Colour Leaflets and Gloss laminated Business Cards. Please Note: The turnaround times quoted include the day you order only if the origination and payment arrives complete before 11.00am. (Our DOUBLE CREDIT GUARANTEE applies).

Same Day Despatch
For ultimate speed, at a 100% premium on our Express turnaround rates, we offer a Same Day printing service for artwork supplied fully designed. The origination and payment must arrive before 11.00 am. The job will be printed and despatched in the same day (or may be collected by arrangement). This service is available on selected items only, please confirm at the time of ordering or phone for details. (Our DOUBLE CREDIT GUARANTEE applies).

Economy Despatch Service
As an addition to our three main service levels we also offer an Economy service. This is available on the majority of products. Economy offers a 10% saving over our Express service for jobs which are less urgent. (Our DOUBLE CREDIT GUARANTEE applies).

Double Credit Guarantee Terms and Conditions
Please note: these are additional Terms and Conditions covering our Double Credit Guarantee and should be read in conjunction with our General Terms and Conditions.

  • 1. Our terms are payment with order.
  • 2. Turnaround times quoted WILL NOT include the day that we receive your order unless:
    • • Your order is placed online with artwork uploaded & payment received by 11.00 am.
    • • Your order is received by guaranteed post or some other guaranteed service by 11.00 am.
    • • Your job & payment is delivered to Let’s Talk Marketing by hand before 11.00 am.
  • 3. Our Turnaround time is based on being supplied with a print ready PDF. Let’s Talk Marketing will not be responsible for any errors in the printed work where these errors were also in the PDF supplied.
  • 4. If we receive incomplete files, corrupt files or files which are of inadequate quality to use for print then we will ‘Stop the Clock’ on the turnaround until the problem is resolved.
  • 5. Where printing is despatched on time from Let’s Talk Marketing but is delivered late due to a shortcoming of our carriers, Let’s Talk Marketing will credit back, and be responsible for, the cost of the carriage only.
  • 6. Let’s Talk Marketing working days are Monday to Friday excluding Bank Holidays and other days clearly announced well in advance.
  • 7. Let’s Talk Marketing work hard to ensure the printing we supply is perfect. In the unlikely event of work being unacceptable due to a shortcoming at Let’s Talk Marketing then we will urgently reprint or otherwise make the job good. Let’s Talk Marketing will not reprint & double credit guarantee the same job.
  • 8. Collection items will be ready to collect after 8:00pm on the scheduled day of completion or may be collected at any time on the next working day. If you would like to make an after 8.00pm collection, you must contact us before 5.00pm to arrange this.
  • 9. Let’s Talk Marketing cannot take responsibility for damaged goods which have been accepted and signed for as being in good condition on delivery.
  • 10. Let’s Talk Marketing cannot accept responsibility for short deliveries on consignments (missing boxes) unless this is recorded on the delivery note.
  • 11. Some types of paper and card need to be run at slower printing speeds and require extra drying time, this can have implications on the turnaround time as indicated. We reserve the right to extend turnaround where heavy solid prints require extra time to dry.